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Frequently Asked Questions - Paragon MLS


Questions and Answers regarding the Paragon MLS system.
How do I login to the Paragon MLS system?
Visit maxebrdi.fnismls.com. Your user ID is your 9 digit Bay East Member number and your password is what ever you have chosen. If you do not remember your user ID and Password Please email Roya here. In the email make sure you put the last 4 digits of your SSN for verification.
Where can I get help when I have problems with my MLS system?

You can call system support at 925-730-7100 Monday through Friday between the hours of 7 a.m. and 7 p.m.

Should I change the password that I was assigned? If so, how do I change it?

To insure privacy, it is recommended that once you receive your member ID and password that you change your assigned password to a personal one. Follow these steps and you can change your password.

  • Click on Preference.
  • Click on User.
  • At the lower left hand side change your password.
  • Click on Save Password.

These steps will change your personal password. If you need more help please contact our tech support at 925-730-7100.

How do I enter a non-member on my Pending listing?

When you are changing your listing to pending and the Buyers Agent is out of the area the agent ID which your going to use is 206599999.

Can I delete a Duplicate Listing?

As a Paragon user, you can only withdraw/cancel a listing. If you need help changing the status call 925-730-7100 or fax the information to 925-730-0266.

Can I change the status on my Expired listing to Pending?
No, once the listing has expired you can not change the listing. The Multiple Listing Department can make the changes to your listing in order to reflect the proper status by faxing the information to Roya at 925-730-0266 or email her here!
How do I know my tour was entered into the MLS system?
First Way Second Way
Click on the search button. Click on Listings.
Pick Tour/Open House Pick Maintain Listings
Enter the Begin, end Date and City. Click on Select an Action next to your listing.
Click on Count Click on Tour
Click on Search In the last box do you see number and date
Find your Property if it's there it has been entered. If Yes, It has been entered.
How do I cancel my tour?
  • Click on Listings.
  • Click on Maintain Listing.
  • Click on Select an Action next to your listing.
  • Click on Tour Listing.
  • In the last box click on the circle next to the number.
  • On upper right corner hit the DELETE button.
  • Click OK

This will remove the date and time of your tour. If you needed more help please contact our Tech Support Department at 925-730-7100.

How do I file an MLS violation complaint?
Fax a printout of the listing or a note with a brief description of the violation to Roya in our MLS Department at 925-730-0266 or e-mail her here. All information is confidential.
How can I get additional training on the MLS system?
A variety of FREE MaxMLS training classes are offered in the training room at the Association office every month. Click here for our training calendar. If you have more questions please call Amber at 925-730-4065.
Where can I find MLS Input Sheets?
All input sheets and related documents can be found in the MLS Forms Section
Which form do I need to submit when my seller does not want a property listed on the MLS?
The MLS Participation Waiver Form, found here, must be submitted within 72 hours of putting a home on the market.
Where can I find the MLS Rules and Regulations?
Visit bayeast.org/mls/rules.
What is Expiration Alert?
Beginning on September 3, 2008 REALTOR® members of Bay East Association of REALTORS® will have the option of receiving email reminders prior to the expiration of their listings! This new application aims at making members more productive and aware of listing expiration.
How does expiration alert work?
The system will send an email to the address you have registered within Paragon one, three, five or seven days prior to the expiration date of your active listings. The email you receive will contain the MLS number, Listing Address and the Expiration Date.
What are some of the options for expiration alert?
  • Modify your settings at any time, or turn off all notifications.
  • Select how many days in advance you would like to receive emails.
  • Receive alerts at up to 3 email addresses or devices.
  • Send Alerts to cellphone via text message - Learn How Here!