Frequently Asked Questions


Membership Questions
Frequently Asked Questions regarding Membership.

Membership and MLS fees cover July 1 through June 30.

Membership and MLS renewal bills are sent in May and the payment is normally due by June 30.

Yes!
  • First, login to www.bayeast.org using your Paragon User ID and password.
  • Then, click on the "Pay Dues Online" link under Membership Tools (located on the right side bar).

  • If you have any problems logging in to our website or paying your bill online, please contact technical support at (925) 730-7100 Monday through Friday 7:30 a.m. to 5:30 p.m. If you need after hours support please contact us.



    mls fees, dues, pay dues, pay dues online, bill, pay bill online, pay on line, pay bill on line

    In order to join, you must complete and return a membership application, which has been signed by your broker. You can submit it to us, along with a Visa or MasterCard, via fax, mail, or you can schedule an appointment to bring it in.
    Simply visit the Membership Document section by clicking here.
    The fees to join are prorated on a monthly basis and billed annually. You will find a breakdown of these fees listed in the application for the month you are joining on the membership forms and document page.
    Our MLS covers all of Alameda and Contra Costa Counties.
    Yes. You are required to carry the same type of membership your broker carries. This is a rule of the National Association of REALTORS®.
    Your broker must be a member in order for you to join, unless you have a broker’s license.
    We only offer annual memberships. However, upon joining and renewing your Realtor membership, you will have the option to pay in installments.
    Education
    Questions and Answers regarding Education and Professional Development.

    The Department of Real Estate can assist you in the process of renewing your real estate license. You can visit their website at www.dre.ca.gov or (213) 897-3399.

    The Association offers correspondence packages through various sources to complete the 45 hours of continuing education required to renew agents’ and brokers’ license. Click to view a list of courses offered or call 925-730-4075.

    For information regarding license renewal requirements and continuing education, click here.

    All new members are required to attend the mandatory training classes, unless they have attended them at another association or MLS that uses Paragon.
    You can listen to some Paragon tutorials, which are available on our website. However, the mandatory trainings are not yet available for online attendance.
    Keys and Lockbox
    Frequently asked questions regarding Keys and Lockboxes.
    Alameda County, Contra Costa County, Santa Clara County, San Francisco County, the Peninsula, Monterey, Carmel and Santa Cruz. *Bay East Members can use their keys with Central Valley boxes also; However, they cannot be used with Metrolist boxes.
    A manual eSync can be performed to update the key, by completing the following steps:
    1. Press Enter on your key
    2. Scroll Down to Manual Esync / press enter
    3. Sit the key back on the cradle
    4. Please Note: Manual esync's cannot be done if the member is talking on the same phone line the cradle is connected to. It will take about 90 seconds for the key to finish updating.

    Error codes help you identify what is wrong with your key. Your key will store the last five error codes that were reported. To view these codes:

    • Press "enter" to turn your key on
    • Scroll to "error codes"
    • Press "enter"

    You will see up to five error codes displayed. It will also display how many times this error occurred, the numbering begins at zero. For example if your key displays "0700 0601" it is telling you that error code 7 occurred once, and error code 6 occurred twice.

    Here is a list of some of the most common error codes:

    Error Code Description
    01 Login error-perform e-sync again
    04 Modem error-reset cradle
    05 Check e-sync phone number
    06 No dial tone check phone line
    07 Phone line busy-perform e-sync again
    08 No answer-perform e-sync again
    19 No phone line-check phone
    20 Phone line in use-verify phone line is not in use and e-sync again
    27 Key is expired-update key
    71 Incorrect PIN
    72 Incorrect shackle code

      Error Code Document


      Error Code Document Save!
    There are few different ways to monitor your lockboxes. You can find detailed instructions on how to do so by clicking here.

    If you are a MetroList® or BAREIS member, you do not have to join our MLS to cooperate your key. Click here for the application.

    If you are not a member of MetroList® or BAREIS, you are required to become a member of the MLS.

    Click here for a list of certified eKEY devices.

    You can upgrade to the new eKEY service at the Bay East offices at any time. The annual fee is $165 for the eKEY Basic and $290 for the eKEY Professional.

    Should you terminate your key service prior to the end of the lease term, the leased iBoxes you received in exchange for the AEII boxes will have to be returned to the Association.
    When logging into SupraWeb be sure to enter the serial number on the back of your key and your four digit key pin number to login. Do NOT use your lockbox serial number and shackle code.
    Paragon MLS
    Questions and Answers regarding the Paragon MLS system.
    Visit maxebrdi.fnismls.com. Your user ID is your 9 digit Bay East Member number and your password is what ever you have chosen. If you do not remember your user ID and Password, call our Technical Support Department at (925) 730-7100 or email mlsservices@bayeast.org. You can also click on "I Forgot my Password" directly from the Paragon sign-in page.

    You can call system support at 925-730-7100 Monday through Friday between the hours of 7:30 a.m. and 5:30 p.m.

    To insure privacy, it is recommended that once you receive your member ID and password that you change your assigned password to a personal one. Follow these steps and you can change your password.

    • Go to the Paragon Login page, http://maxebrdi.fnismls.com (do not login)
    • Click on “I Need to change my password” and follow the prompts

    These steps will change your password. If you need more help please contact our tech support at 925-730-7100.

    When you are changing your listing to pending and the Buyers Agent is out of the area the agent ID which your going to use is 206599999.

    As a Paragon user, you can only withdraw/cancel a listing. If you need help changing the status call 925-730-7100 or fax the information to 925-730-0266.

    No, once the listing has expired you can not change the listing. The Multiple Listing Department can make the changes to your listing in order to reflect the proper status by faxing the information to Roya at 925-730-0266 or email her here!
    1. Login to Paragon
    2. Click on “Search” tab on top
    3. Under the “Specialty Search” Column, click on “Tour and Open House”
    4. Select your date range and criteria you are looking for
    5. Click on “Count”
    6. Click on “Search”
    • Login to Paragon
    • Click on Listings
    • Click on Maintain Listing
    • Click on Select an Action next to your listing
    • Click on Tour Listing
    • Select the Tour you want to cancel
    • On upper right corner hit the DELETE button
    • Click OK/Save

    This will remove the date and time of your tour. If you needed more help please contact our Tech Support Department at 925-730-7100.

    While viewing the listing in Paragon, hit the correction button located on the listing menu. When the email form appears, enter a brief description of the violation and send. The listing will then be sent to the appropriate compliance department and you will be notified once the listing has been corrected. If you have any questions, contact Sheena Francisco at (925) 730-1071 or click here to email. All information is confidential.
    A variety of FREE Paragon training classes are offered in the technology center at the Association office every month. Click here for our training calendar. If you have more questions please call Nicole at 925-730-4069.
    The Exclusive Waiver Form, click here to print the form. If the seller refuses to permit the listing to be disseminated by the service, the listing broker shall submit to the service within 3 days an approved certification signed by the seller that the seller does not authorize the listing to be disseminated by the service during the specified waiver period.
    All input sheets and related documents can be found in the MLS Forms Section

    The Expiration Alert Program is an effective tool that helps manage your real estate listings by alerting you via email prior to the listings' expiration. If you need help setting this up, please call 925-730-7100.

    The system will send an email to the address you have registered within Paragon one, three, five or seven days prior to the expiration date of your active listings. The email you receive will contain the MLS number, Listing Address and the Expiration Date.
    • Modify your settings at any time, or turn off all notifications.
    • Select how many days in advance you would like to receive emails.
    • Receive alerts at up to 3 email addresses or devices.
    • Send Alerts to cellphone via text message - Learn How Here!
    Add an Open House in Paragon
    1. Login to Paragon
    2. Click on “Listing” tab on top
    3. Under the Maintain column, click on “Listing”
    4. Click on “Select an Action”
    5. Click on “Open House”
    6. Click on “Add New”
    7. Enter the date and time of your open house
    8. Enter your comments
    9. Click on “save”
    Search for an Open House in Paragon
    1. Login to Paragon
    2. Click on “Search” tab on top
    3. Under the “Specialty Search” Column, click on “Tour and Open House”
    4. Select your date range and criteria you are looking for
    5. Click on “Count”
    6. Click on “Search”

    You can also do a public search for open house information at www.homesopentoday.com

    1. Login to Paragon
    2. Click on “Listing” tab on top
    3. Under the Maintain column, click on “Listing”
    4. Click on “Select an Action”
    5. Click on “Picture Administration”
    6. Click on the image on the upper right hand corner of each box
    7. Click on “Browse”
    8. Find the photos
    9. Click on “upload”

    Did you know that one of the top 3 MLS violations is not adding photos of the property? Per the MLS Rule you must have a minimum of one photo/image of the front exterior of the property attached to the listing unless directed otherwise in writing by the seller. The photo/image must be added within three (3) days of the listing being entered into the MLS.

    Q: Can you take a photo from another listing and add it into yours?
    A: Use of photographs by a subsequent listing agent requires prior written authorization from the originating listing agent or appropriate party.

    Q: Can I brand the photographs?
    A: Branding of photographs with any information or additional images is prohibited.

    MLS Rule, Section 11.5

    a) Photographs on the MLS. By submitting photographs to the MLS, the participant and/or subscriber represents and warrants that it either owns the right to reproduce and display these photographs or has procured such rights from the appropriate party, and has the authority to grant and hereby grants the MLS and the other participants and subscribers the right to reproduce and display the photographs in accordance with these rules and regulations. Use of photographs by a subsequent listing agent requires prior written authorization from the originating listing agent or appropriate party. Branding of photographs with any information or additional images is prohibited.

    b) Properties entered into the MLS in categories: Residential, Mobile Home, Residential Income, Lease rental, Commercial Residential Multi units 5+, Commercial for Sale, and Commercial for lease must have a minimum of one photo/image of the front exterior of the property attached to the listing unless directed otherwise in writing by the seller. The photo/image must be added within three (3) days of the listing being entered into the MLS.

    Wireless MLS
    reInsight Mobile is a mobile website that enables real estate professionals to search and retrieve MLS data from a wireless handheld device and provide that information to their prospects and clients anytime and anywhere there is cellular coverage.
    reInsight Mobile is NOT a replacement for Paragon, it is a separate website designed specifically for wireless handhelds allowing instant access to MLS information while in the field.
    1. To access for reInsight Mobile, open the Internet browser on your mobile device and go to: http://wireless.bayeast.org. Sign in using your Paragon ID and Password.
    2. reInsight Mobile works on most mobile devices that have access to the web/Internet including phones, however reInsight Mobile provides the best end-user experience on newer smartphones.
    reInsight Mobile runs on any mobile device that supports HTML Internet browsing, but is ideally suited for newer smartphone devices with larger displays and full keyboards.
    Because reInsight Mobile is a website, this means there is absolutely no software to install or download onto your handheld device, and no synchronizations are necessary to run reInsight Mobile.
    reInsight Mobile is carrier independent and works with all the major carriers across North America.
    reInsight Mobile no longer requires you to register for access. To login to the system and begin searching the mls visit http://wireless.bayeast.org and login using your Paragon userid and password.
    Visit our page here

      Documents

    • ReInsight Guide-Mobile MLS


      ReInsight Guide-Mobile MLS Save!

    Return to Top